Frequently Asked Questions

Casino Marketing & Technology + Host Player Development Conference

When are classes and networking events? Can I attend all of them?

Please visit our official agenda here

What are your health and safety guidelines?

Raving is following the guidelines of the State of Nevada and CDC guidelines for our upcoming event. Currently there are no requirements for attendees to be vaccinated. Any announcements and updates will be made on our conference website while already registered conference participants would be informed directly via email.

I’m creating a budget for this event, what is included with my conference pass?

We will be providing breakfast and lunch on all conference days. There is a complimentary shuttle from the airport (see our travel page). We have evening networking receptions where we are primarily serving beverages.

I have food restrictions … what should I do?

Breakfasts and one tradeshow floor luncheon are buffet style, and we offer a wide range of food for just about every diet: protein, fruit and starches. For our keynote luncheon we’re providing a plated meal. If you require a vegetarian or gluten free meal, inform us of your dietary restrictions when you register or email a week prior to the event.

Where do I stay and when should I get there?

Grand Sierra Resort is our host hotel and very close to the Reno International Airport (RNO). Go to our travel page for booking your hotel and shuttle information. Beware of scammers who send out information about hotel deals. Only use our links and code from our travel page. Visit Our Travel Page 

How do I get credits with University of Phoenix?

Email that you are interested in learning more about credits for University of Phoenix or call us 775-329-7864. We will introduce you to Patrick Horning, University of Phoenix and confirm that you attended the sessions. You can also complete this online form after the event to begin the process.

What do I wear?

Business casual is what most attendees choose. We have evening events and parties planned, feel free to dress up or bust out some fun shoes if that's for you! Remember conference rooms are never the right temperature – too hot or too cold, so dress accordingly!

I have some specific goals for attending this conference, and I want to make sure that I leave with a good understanding of the topic. Can I book one-on-one time with the presenters?

If you’re trying to solve a very specific problem, book your private appointment today for some expert help. Half-hour or One-Hour meetings can be booked ahead of time.

Take this opportunity to "pick the brains" of leading industry experts on data analytics, marketing and more. Please contact Kristine Woods at or call her at 775-329-7864 for more information.

Is it worth coming in early and site-seeing?

YES! Reno is located about an hour drive from Lake Tahoe – where tourists come from all over the world to visit. July should be warm and beautiful! There is also historic Virginia City a short drive away – both would require you renting a car. Downtown Reno (a short Uber right) is a bit funky, with other casinos to visit. The pool at Grand Sierra Resort is a beautiful and relaxing place to recharge; there is also bowling, a movie theater and other activities on-site for entertainment.

What makes this event different?

The Casino Marketing and Technology Conference (CMTC) and the Host Player Development Conference (HPDC) are different than other conferences. Our goal isn’t for you to listen to people talk for three days, but that you come out with actionable solutions, ideas and inspiration through using state of the art technology, interactive learning tools, tradeshow floor with the newest products and an inspired format.

We also integrate several networking opportunities with fellow attendees and vendors. We can’t shout any louder how we believe how valuable those conversations outside of the classroom for professional growth and the sharing of best practices.

There are two conferences back-to-back, when should I show up?

The Casino Marketing & Technologoy Conference begins officially with early registration on Monday, July 15 from 3:30 pm to 6:00 pm. There are no other activities scheduled for that night. You can also register first thing on Tuesday morning at 7 am.

The exhibit hall opens and classes begin on Tuesday, July 16 first thing in the morning and end Wednesday, July 17 at our evening event.

The Host & Player Development Conference begins the afternoon of July 17 and ends on Thursday late afternoon on July 18. There are concurrent classes for both Marketing and PD folks to choose from on Wednesday afternoon.

If you have purchased a COMBO pass to attend both, then plan on being in class Tuesday morning through Thursday afternoon.

For those attending the Host & Player Development Conference only, get there by Wednesday and join us for a buffet lunch on the tradeshow floor before your sessions begin Wednesday afternoon.

Will you be using a conference app and how do I download it? 

Yes, we will have a conference app through our provider WHOVA. You will be sent a link one week prior to the conference with instructions to download the app and it’s uses which include:

  • Access the event agenda, on-demand recorded sessions and polling
  • Visit booths to participate in the passport contest for prizes on July 16 & 17
  • Send in-app messages and exchange contact info with attendees and exhibitors
  • Network and find attendees with common affiliations, education, shared networks, and social profiles
  • Receive update notifications from organizers
  • Explore the professional profiles of event speakers and attendees
  • Create community board topics and meet-ups!

What is your cancellation policy?

Once payment is received, there will be no refunds. We can transfer an attendee registration to another team member up to seven days in advance. Thank you for understanding that Raving incurs costs for exhibitors, sponsors and attendees in the planning of the event.

I can’t find my registration email and directions to log-in.

We may have you registered with a different email. You can check your confirmation receipt to see what email you used to register or simply give us a call at 775-329-7864 or email Please try your login before you arrive on-site!

Got more questions?

You can always email Gency Warren at or call her at 775-329-7864. Or fill out the form below: